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Returning Items

If you change your mind about an item you've received, we offer 14 days for you to accept or return an item for a refund as long as you ensure the item remains in original condition with no smell of perfume or washing detergent and with all tags and labels attached, and you have returned the item at your own expense.

To help us process returns quickly please email us to notify us first of the item you are returning.

Please return the item promptly, as we will only accept an item if we receive it within 14 days.

You are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address the item.

Use your local postal service but do insure yourself against delay, loss or damage of the item while in transit, as we will only accept an item if it is in original perfect condition with all tags and labels attached.

Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit.

If we accept the item you have returned, we will issue your refund to your payment card account within 14 days. Please allow additional time for your refund to reach your account.

Post the item to our returns address with a copy of your order or despatch note:
 
RETURNED GOODS
COLMERS HILL FASHION
Unit 5, Manor Barn
Manor Yard
Mill Lane
Symondsbury
Dorset   DT6 6HG
 
This does not affect your statutory rights.

 

Exchanging Items

If you would like to exchange an item for a different one, simply place a new order for the desired item and return the original item according to the terms described above.

Because of the time involved in processing your return, we recommend placing a new order right away when the desired item is still available.

As availability of items can change quickly, if you wait to place a new order until after your return is processed, the desired item may no longer be available.