Shipping normally takes just a few days (see below) but timescales are not guaranteed and in exceptional situations shipping can be delayed by up to 30 days if, for example, you give us an incorrectly-formatted shipping address, or your local customs and excise authority has intervened. If shipping is delayed by more than 30 days we will cancel your order and refund your payment.
United Kingdom Shipping
FREE UK Standard delivery for orders over £50
£4.95 postage cost for orders under £50.
Normally 2-4 working days
We will send your delivery by Royal Mail Tracked 24/48 or International Signed & Tracked Delivery. If ordered after 10am, whilst we will endeavour to dispatch it same day, it may not be dispatched until the next working day. Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day.
CHRISTMAS LAST POSTING DATES
UK Priority Delivery: December 21, 2023 (order by 10am)
European Delivery: December 13, 2023 (order by 10am British time)
Rest of World Delivery: December 11, 2023 (order by 10am British time)
It is possible to order after these dates, but no guarantees can be made regarding delivery before Christmas.
Priority delivery
£8.95
Normally 1-2 working days
We will send your delivery by Royal Mail Special Delivery Next Working Day if ordered before 10am on the day. If ordered after 10am, we will endeavour to dispatch it same day but it may not be dispatched until the next working day. Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day and delivered the following day before 1pm.
Europe Shipping
£9.95 per order
Normally 3-7 working days
*With the Brexit changes to EU imports all our orders to EU countries are no longer charged VAT when ordering. VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel. Please contact your local import office for more information.
USA, Canada and Rest of the World Shipping
£20 per order
Normally 3-8 working days
*VAT is not charged when ordering from the USA and Canada. VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel.
Australia & New Zealand Shipping
£20 per order
Normally 4-8 working days
*VAT is not charged when ordering from Australia & New Zealand. VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel.
How We Handle Your Order
We accept your order once we despatch your goods and we aim to despatch your order by the next working day. We will track the parcel to the delivery address. If sent by Royal Mail Tracked Delivery, a photo will be taken and GPS reading taken at the address which will be logged by Royal Mail. For Royal Mail Special Delivery they will get a signature at your shipping address for the delivery of your order, but this may not be the person named on the address label. If nobody is available to sign for your order we will leave a ‘Something for you’ card explaining that we attempted to make a delivery, inviting you to either collect your order from your local delivery office or arrange a redelivery within 18 calendar days.